Michelin, you sure take your time. And it shows.
Way back in August, we had to replace an almost new tire on our coach. You can read about our experience changing out the tire here. And this was when we first knew we had a problem here. Very important to do comprehensive circles before and after every drive.
We had a lot of issues getting the Michelin warranty honoured. Here we are in November, and all we know right now is that the cheque is finally in the mail.
Why did it take so long?
I’m convinced that they were hoping we would just give up.
It started with us trusting the tire company that serviced our coach to do support the warranty inspection. We had the tire changed at our site from a dealer based out of Saginaw. We had no place to put it and so we left it with the dealer. We called them after we got back to Canada and they told us that they would arrange to have the Michelin rep stop by to look at the tire and confirm the warranty coverage.
Which they did. In early August.
And now, over three months later, we finally received confirmation that Michelin has cut the warranty cheque.
We were calling them every few weeks. First it was to see if they were going to cover the tire. That dance took several weeks to resolve. When they finally told us that the tire would be covered, they instructed us to fax them an invoice. Which we did.
And when we sent them the fax they would call us back to say that the fax was unreadable.
After several weeks of faxes that were consistently unreadable, we asked Michelin if we could just email them the invoice. Apparently Michelin does not have an email system. At least not in the customer service area. We could only send a fax.
We had the tire dealer in Saginaw fax them as we were convinced that Michelin was simply stalling us.
Our final call with them was quite assertive. We wanted them to honour their warranty.
And they finally did. Maybe.
I’ll believe it once I see the cheque.