Warranty Service

Our coach came out of storage last week and we took the Castaway over the the dealer for some scheduled service and warranty items.

This was our list:

Warranty Items

1. Kitchen Sink Leak: drain pipe leaks where drain meets down pipe immediately underneath the sink.
2. Loose Fabric Trim: fabric trim by pantry drawer leading into bedroom has come loose in a couple of areas.
3. Cracked Floor Tile: cracked floor tile driver side behind the recliner that is closest to the kitchen galley.
4. MCD Day/Night Shades: MCD Day/Night Shades over dining area appear to require reprogramming. Day shade inoperative over main dining area window and night shades over main dining area window and small dining area window out of synch.
5. Winegard Rayzar Digital TV Antenna: Unit is producing an E3 error during operation (motor movement error).
6. Sofa Bed Latch: Latch for inflating sofa bed doesn’t stay closed when inflating.
7. Passenger Side Basement Door: When door side slideout is open, first basement door rubs bottom of slideout (door out of alignment).
8. Front Wheel Vibration: At highway speed, roughly 100km and above, front exhibits a vibration that is characteristic of unbalanced wheels.
9. Driver Side Fuel Cover: Missing clearcoat?

Technical Service Bulletins

1. 467 RSB – Recall 16V 826: Power Steering Fluid Leak (potential fire hazard)
2. 472 TSB – Slideout Motor Mounting Bolts (under-torqued). We hear loose mounting bolts on both front slideouts (Full Wall Slideout and Off Driver Slideout) while driving the coach.

Other

1. Trim Edge: Trim Edge popped off door side woodwork. Small piece of trim was placed beside the passenger seat in front of coach.
2. Service of Coach: As required (fluid levels, lubrication, etc).
3. Coach Detailing

The service team at the Hitch House has been hard at work on the coach. We received some good news with respect to the potential fire hazard recall item. Freightliner inspected the coach and our build was fine. We did not have the issue and no remediation work was required.

Given the overall complexity of the coach, we are pleased that we have not experienced a substantial number of issues after our first year of ownership.

One negative though. The detailing team is backlogged and unable to work on our coach.

I will have to do the detailing work myself, which I had done last year. Very time consuming.

I ordered some new product from McKee’s. Lots of positive press on their RV specific products. Once the coach comes home, I will be hard at work detailing the Castaway for the 2017 touring season.